FAQ
SHIPPING
- We will process the order within 1-3 business days after payment.
- The delivery time depends on different shipping methods. Express shipping: Within-3-7 business days. Standard shipping: Within 7-15 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
- There is a very limited time in which you can change the shipping address.If your order hasn't shipped yet,please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
- There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
- Orders above $75 USD, get free shipping! For orders under $75 USD, our standard shipping is a flat $9.98 USD.
- You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
100% COMPENSATIONG FOR PACKAGE LOST !
- Green Shipping Protection is a service provided by Seel. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses.Learn more
PAYMENTS
- Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
- We accept PayPal, AMEX, Discover, Mastercard, Visa...
- We're sorry that we odn't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
- Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
RETURN / REPLACEMENT
- We offer a 14-day money back guarantee from the date when the order is delivered. Please contact service@woyamay.com if you want to return the order.
- For more information, please check here. View More →
- Please contact our customer service team with the order number and prodcut picture. Our customer service team will solve it for you. service@woyamay.com
SUPPORT
- You can email us at service@woyamay.com or click <CONTACT US> to leave a message and we will get back to you as soon as possible.
- We're available from 09:00 am - 06:00 pm every day.
- Your privacy is very important to us. Read our Privacy Policy for more details.
Contact Us
If you have more question, please feel free to contact us.